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Contact us to discuss your building’s requirements, ask about our services or arrange a meeting with our team.
We look forward to hearing from you
Whether you are a board member, an owner or a partner, the Pluto team welcomes your enquiries and would like to understand your needs for owners association administrative supervision services.
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Office 101, Bukhamseen Tower, Sharjah, United Arab EmiratesWhatsApp
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We would be glad to welcome you at our office in Sharjah. Please use the map link to find our address.
Pluto — your partner in professional owners association management
Frequently asked questions
What is an owners association?
An owners association is a legal entity established and registered in accordance with the applicable rules and law. It represents all unit owners in the tower, acts through its board of directors, and is registered with the Department.
What is the board of directors of an owners association?
A group of five principal members elected by the general assembly. They exercise their powers in accordance with the articles of association and meet at least once a month, or whenever needed.
What are the common areas?
The parts of the property that are jointly and compulsorily owned by all owners in the tower and are, by their nature, intended for shared use. No rights over them can be created independently of the private units.
What is Pluto’s role in managing an owners association?
The association manager is the legal entity contracted by the association’s board of directors to manage the tower. It exercises its powers in accordance with the association’s articles and the board’s resolutions, under a contract as the association manager. Pluto provides administrative, financial and operational coordination services within the scope of the contract and the approved authorities, including organising procedures and records, supporting meetings, following up on service charges and financial reports, and coordinating maintenance and shared services.
Which authority regulates owners associations in Sharjah?
The competent authority and the regulatory responsibilities are defined by the legislation and decisions in force in the Emirate of Sharjah. For official, up-to-date information, please refer to the articles of association issued by the Real Estate Registration Department and the authority responsible for owners associations.
How are service charges determined?
Service charges are set according to the association’s approved budget, procedures and approvals, in line with the relevant regulations. Owners can refer to the association’s approved documents and reports for details.
How are service-charge collections and expenses followed up?
Follow-up is carried out according to the approved financial procedures, documenting income, expenses and supporting documents, and preparing the necessary reports for the authorised parties.
How is maintenance work followed up?
Needs and observations are logged, maintenance is coordinated with contractors and service providers, and the status of requests and corrective actions is tracked according to the scope of the contract and work priorities.
How can I submit a complaint or comment about a building?
You can contact Pluto by phone, email or WhatsApp. Please mention the building name and the details of your comment so it can be directed to, and followed up with, the responsible department or party.
How can an owners association board enquire about Pluto’s services?
The board can contact the Pluto team using the contact details on this website to discuss the building’s needs and the proposed scope of services.
Does Pluto take on all technical and legal responsibilities for the building?
Pluto’s responsibilities are defined by the scope of the contract, the approved authorities and the applicable regulations. Technical, legal or regulatory responsibilities that require special approval or licensing remain with the parties authorised to carry them out.
How can I contact Pluto?
You can call us on +971 6 556 3349, email us at Pluto@fare.ae, or reach us on WhatsApp using the link on this website.