Clear communication, responsible follow-up
We provide organised communication channels to follow up on owners’ and residents’ enquiries and feedback, and coordinate their resolution with the relevant parties in line with approved procedures.
The service includes, within the scope of the contract:
- Receiving and logging enquiries and feedback
- Following up on requests and updating their status
- Directing feedback to the responsible department or service provider
- Sharing building notices and information
- Organising approved community and awareness initiatives